Skip links

Help & Answers

Frequently Asked Questions

01 — Firewall Basics

General Firewall Questions

What a firewall is, why your business needs one, and what it can — and can’t — protect against.

A firewall is a network security system that monitors and controls incoming and outgoing traffic based on security rules. It protects businesses from unauthorised access, cyber threats, malware, and data breaches.

Yes. Malaysian businesses face increasing risks from ransomware, phishing, and data breaches. A firewall helps protect internal systems, cloud applications, and remote users while supporting PDPA compliance and business continuity.

Common options include packet-filtering, stateful, next-generation (NGFW), and cloud firewalls. NGFWs are recommended for modern enterprises.

A firewall protects the network, while antivirus protects individual devices. Firewalls block malicious traffic before it reaches systems, while antivirus detects and removes malware on endpoints.

Firewalls block unauthorised access and many attacks, but they cannot stop all threats alone. Proper configuration, monitoring, and integration with other security controls are essential.

Firewalls reduce ransomware risk by blocking malicious sites and traffic, but ransomware protection requires a layered approach that includes firewalls, access control, monitoring, and incident response.

02 — Fortinet FortiGate

FortiGate Firewall FAQs

What FortiGate is, why it’s a top choice in Malaysia, costs, model selection, and capabilities.

A FortiGate firewall is a Next-Generation Firewall developed by Fortinet. It provides advanced security features such as intrusion prevention, web filtering, application control, malware protection, and secure VPN access.

FortiGate firewalls are popular in Malaysia because they offer strong security, high performance, scalability, and competitive pricing suitable for SMEs and enterprises.

FortiGate firewall costs vary based on the model, security subscriptions, and support services. Total cost includes hardware, security licenses, updates, and ongoing management if required.

The right model depends on your number of users, internet bandwidth, security features required, and business growth plans. SYS IT helps businesses choose the correct model based on real usage, not estimates.

Yes. FortiGate firewalls support antivirus, web filtering, application control, and intrusion prevention through FortiGuard security services.

Yes. FortiGate firewalls support SSL-VPN, IPsec VPN, and Zero Trust Network Access (ZTNA) to securely connect remote employees and branch offices.

03 — Deployment & Management

Firewall Deployment & Management FAQs

Choosing, managing, and maintaining a firewall — from sizing to rule reviews and common pitfalls.

Consider your business size and number of users, internet speed and applications used, security risks and compliance needs, and budget and long-term scalability.

A managed firewall service includes ongoing monitoring, updates, rule management, and incident response. It is ideal for businesses without dedicated security teams.

Firewall rules should be reviewed at least every 6–12 months, or whenever there is a major change in the network, applications, or business operations.

A properly sized and configured firewall should not noticeably slow down internet speed. Performance issues usually occur due to incorrect sizing or poor configuration.

Common misconfigurations include default settings, overly permissive rules, unused or outdated policies, disabled security features, and no log monitoring.

04 — Cloud, VPN & Compliance

Cloud, VPN & Compliance FAQs

Protecting cloud apps, meeting PDPA obligations, logging, and connecting multiple branches.

Yes. Firewalls can secure cloud connectivity, control access to cloud workloads, and provide visibility across hybrid environments.

While PDPA does not mandate a specific firewall brand, it requires reasonable security controls. Firewalls help protect personal data, control access, and support audit requirements.

Firewalls should track traffic activity, security events, access attempts, and policy violations to support investigations and audits.

Yes. With site-to-site VPN and SD-WAN, a single firewall architecture can securely connect and protect multiple branch offices.

05 — Working With Us

SYS IT-Specific FAQs

How SYS IT can assess, deploy, configure, and manage your firewall — and how to get started.

Yes. SYS IT provides firewall assessment, design, deployment, and optimisation services tailored to Malaysian businesses.

Yes. SYS IT offers managed firewall services (MSSP) including monitoring, updates, incident response, and reporting.

Yes. SYS IT specialises in FortiGate firewall configuration, hardening, optimisation, and ongoing support.

You can contact SYS IT to request a firewall security assessment or consultation to evaluate your current security posture.

Get Started

Still Have Questions?

Talk to a SYS IT Fortinet specialist. We’ll answer your questions and help assess your current security posture — with a free firewall consultation tailored to your business.

Request Free Quote Book Consultation
This website uses cookies to improve your web experience.