Fortinet Support & AMC Services in Malaysia
SYS IT provides comprehensive Fortinet Support & Annual Maintenance Contract (AMC) services in Malaysia, ensuring your Fortinet security infrastructure remains secure, updated, compliant, and fully supported throughout its lifecycle. Unlike vendors who simply resell licenses, we deliver local, accountable support combined with Fortinet-backed updates and hardware coverage.
What Is Fortinet Support & AMC?
Structured Maintenance That Protects Your Investment
Fortinet Support & AMC is a structured maintenance and support service designed to protect your investment and ensure continuous security.
- FortiOS firmware updates
- Security signature and threat intelligence updates
- Hardware warranty and RMA handling
- Technical support and troubleshooting
- Configuration assistance (scope-based)
- Ongoing health monitoring (as contracted)
Fortinet Products Covered
- FortiGate Firewalls
- FortiWiFi
- FortiSwitch
- FortiAP
- FortiAnalyzer
- FortiManager
What We Deliver
Support & AMC Coverage Areas
License & Subscription Management
Management of Fortinet subscriptions including UTP, Enterprise, and Advanced Threat Protection with renewal tracking and activation validation.
Firmware & Security Updates
FortiOS upgrade planning, security patch assessment, scheduled upgrades, rollback planning, and validation.
Hardware Warranty & RMA
Fortinet hardware warranty handling, RMA coordination, advance replacement support, and replacement supervision.
Technical Support & Troubleshooting
Performance issues, VPN problems, SD-WAN instability, policy conflicts, and hardware fault isolation.
Configuration Assistance
Minor policy changes, routing adjustments, VPN modifications, and feature enablement guidance.
Choose Your Coverage
Support Models Available
Standard AMC (8×5)
Business hours support with firmware updates, security signatures, hardware RMA coordination, and email or phone support.
Premium AMC (24×7)
24×7 availability, faster response times, priority case handling, and critical incident escalation.
AMC + Managed Support
Proactive monitoring, regular health checks, configuration optimisation, and quarterly review reports.
Response Commitments
Service Level Agreement (Sample)
| Severity |
Description |
Response Time |
| Critical |
Network down / security breach |
≤ 1 hour |
| High |
Major service degradation |
≤ 4 hours |
| Medium |
Partial issue |
≤ 1 business day |
| Low |
Advisory / request |
≤ 2 business days |
Custom SLAs and response commitments are available for enterprise and government environments.
Get Started
Need Reliable Fortinet Support in Malaysia?
Renew your Fortinet AMC or discuss a custom support plan tailored to your environment.
